Support / How it works

The company works with a third-party support system. When you purchase a standalone support plan, or when the contact person of a company that licensed the virtual machines logs in the site, a new option will appear in the 'Support system' menu at left: 'Look or open incidences'. Just click on that link and you will be redirected to the page where you can see that last issues or open new ones.

Note that each time you open an incident, we will charge you one credit. If the bug is at the platform, the credit will be placed back AFTER you close the incidence.

To use the support system in Internet Explorer, you must add SuperWaba and CRMdesk sites to the TRUSTED sites, like shown in the image below: