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Services / Support

The support services uses the concept of incidents. SuperWaba defines a single support incident as an issue that focuses on one aspect of the product – e.g. use of a specific documented feature of the product or assistance with a specific problem or error message. While this issue may involve other aspects of the product, addressing other aspects constitutes a separate issue and requires an additional support incident. The support incidents are attended through our web support system only. SuperWaba consultants are responsible for determining what characterizes a support incident.

Characteristic \ Plan Plan 1 Plan 3 Plan 5 Plan 10
Number of incidents available 1 3 5 10
Price US$120 US$300 US$450 US$800


Next, the details of the plans:

Inputs Outputs
  • Steps to reproduce error, expected and obtained results
  • Upload source code needed to repository
  • Supply special hardware needed to reproduce the error (if necessary)
  • Source code commented and corrected
  • Detailed report about corrections made


Important:

 » For each USD 1,250 paid in licenses or update plans one support incident is given.





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