Entering a new era with the 5.0 version, SuperWaba Inc. is adopting a new business model in order to offer reliable products and services to professional users. The SuperWaba platform will now be distributed under 2 packages: Community and Professional.

	Community Package
	Professional Package

Support Service

New Support Service will adopt a simple incident model, not using the credit system anymore, in order to offer lower prices and a clear scope of the service provided.

Support scope includes all kinds of issues, except optimization services. Source code can be uploaded to a safe CVS repository in our dedicated server for easy debugging. Our Support System is based on the GForge tool (http://gforge.org/), a Collaborative Development Environment.

Professional Package subscribed users will also use the support system to report bugs. In case of reporting a non-existent bug in the platform, which is found to actually exist in the user’s program, the user’s program will be corrected and one incident will be decreased from the company’s plan. Only companies with at least one incident available can use the support system to report a bug and request the 7 day Service Level Agreement.

Community Package users, or Professional Package users without available incidents, can report bugs through the SourceForge Bug Tracker System (www.superwaba.com.br/en/sourcehow.asp), but no Service Level Agreement will be offered.

Additional Services

Additional services will be available only for users subscribed to the Professional Package. The services are the following:

» Extra logins (1 extra login at US$ 35.00; 5 extra logins package at US$ 139.50)
» Extra support incidents (3 incidents package at US$ 197.50; 5 incidents package at US$ 275.00)
» Optimization consulting (US$ 350.00 each incident)
» Support for Old drivers valid during the First two quarters of 2005 (US$ 55.00)

Migration to the new model

To leverage migration of SuperWaba, current customers that have purchased any product or service at the Superwaba site, the following discount table will be in effect:

	product/service	discount
	Tutorials or catalog search driver	5%
	Support plan	10%
	Any driver (except catalog search)	10%
	Support plan+tutorials+drivers	15%
Discounts are non-cumulative

Customers that still have valid support credits will be assisted normally. The discount will be automaticly applied to the current customers (it will be displayed after you do the login). Customers that have questions about these discounts should contact us using the menu above for further information.

Platform Contributors

Contributors that have participated in the SuperWaba platform development will receive a discount on the subscription charge, it will be proportional to the contributor’s participation on the project. Interested contributors should contact us using the menu above for further information.

Support for Old Drivers

For those customers that may have purchased any driver (catalog search, printer, image or PDBdriver 1.x) and don’t want to migrate to SuperWaba 5.0 by purchasing the Professional Subscription service, there will be an optional maintenance plan valid for all drivers during the first two quarters of 2005, after that older version drivers support will be discontinued. Older version drivers do not work on the SuperWaba 5.0 Community version. Interested customers should contact us using the menu above for further information.

Read more about the licenses here.

IMPORTANT: after the one year period, even if you don't renew the subscription, you can continue to use and deploy applications with the LGPL version you have, but you won't get more updates of the SDK (you would have to download the GPL updates, which would then contamine your software forcing it to GPL).