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These are the most common questions (and answers) of people that are licensing TotalCross and Litebase or that are having problems to download the SDK after the purchase. If you still have a question, contact us so we can improve the faq.
- What is the price of the products? To get the prices, you can contact us using the menu item above. Please inform how many deploys you are targetting.
- Where can I download the full version of TotalCross?The version available at the site is already the complete version. When you license the product, you will receive just a new package with virtual machines without the popup and the time limit, but that requires activation.
- And a complete version of Litebase? As TotalCross, there are no trial versions of Litebase, you download the full version. When you license the product, you will receive a package with new libraries without the popup and the time limit, but that also requires activation to work.
- How long it takes to purchase the Professional version? It depends on how fast your credit card is accepted by our online store. It also depends if you follow all the instructions. If you do, it may take 15 minutes. If you don't read the instructions, it may take several days. To license the products, just click in the BUY link in the menu item above. All the process is automatic, no human intervention is needed.
- In my company, i'll be the one that will pay for the subscription and also the one who will download the sdk. Is this possible? When you click in the BUY link above, you will register an ADMINISTRATOR of the account. This is the guy responsible for doing the payments of the subscription, it CANNOT DOWNLOAD THE SDK. Once the product was paid, the administrator must go back to the site, logout and login again, and then he have two choices: register a CONTACT, the guy that will download the SDK and open support requests; OR, the administrator can make himself the contact. This dual-person model is important in big companies, where the person who programs (unfortunately :-)) is not the one that do the payments. ATTENTION: avoid registering the company's owner/president as the CONTACT, because all support e-mails will go to him, and this can compromise the quality of our service.
- I'm having problems with the payment. If you have problems when using Regsoft, our online store, you must contact Regsoft. If your credit card was not accepted, you can do a wire transfer. In this case, just login as the account administrator and click in the INVOICE link.
- I already purchased the product but i still only see the DEMO version to download. If you had an old DEMO account, and used the same e-mail for the contact of the Professional subscription, you will receive an e-mail informing ANOTHER PASSWORD, which you will use to open requests at our support system and to download the SDK at this site. If you login with the new password, you will be able to download the Professional SDK.
- I found a bug in the products or a problem in my code and I need help. Where can i find instructions on how to open a support requests? See the menu at left, Support / How it works.
- Which platforms can I develop in? You can use Windows or Linux, with your favorite IDE. The most common IDE is Eclipse.
- Are there any user interface editors? Yes, in March one will be released.
- Can TotalCross connect to Webservices? Yes, see the Products / TotalCross menu item above.
- Can TotalCross connect directly to Oracle or other databases? No, TotalCross does not support direct connections to other databases. What you can do is write a middleware such as a servlet, an ASP page, or an webservice, which will be contacted by your TotalCross client application via HTTP or HTTPS protocols.
- Does TotalCross have Unicode support? Yes, TotalCross supports the 16-bit unicode for displaying things.
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